Shipping

U.S. Shipping

Most orders are fulfilled within 1-2 business days (M-F) after purchase and shipped according to the shipping method selected on the original order. Shipping times will vary based on the shipping location.

Shipping Prices & Policies (updated September 3, 2022)

Order Type	Shipping Cost	Shipping Time
Under $50	Calculated	3-5 Business Days
Over $50	Free Shipping	3-5 Business Days
First Class Package	Calculated	2-5 Business Days
Priority Mail	Calculated	1-3 Business Days
Priority Mail Express	Calculated	1-2 Business day

International Shipping

We currently offer international shipping to 100+ countries. All international orders ship USPS or UPS. International orders ship from the U.S. Shipping cost includes international tracking and delivery confirmation. Duties and taxes will be calculated separately based on your order total during checkout and applied accordingly.

Location	Shipping Cost	Shipping Time
Africa: Ethiopia, Kenya, Morocco, Nigeria, Zambia	Calculated	Calculated at Checkout
Asia: Cambodia, China, Georgia, Hong Kong, India, Indonesia, Japan, Korea, Macao, Malaysia, Maldives, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam	Calculated	Calculated at Checkout
British Overseas Territory: Gibraltar	Calculated	Calculated at Checkout
Caribbean: Bahamas, Barbados, Dominica, Grenada, Guadeloupe, Jamaica, Puerto Rico	Calculated	Calculated at Checkout
Central America: Belize, El Salvado, Nicaragua	Calculated	Calculated at Checkout
Europe: Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom	Calculated	Calculated at Checkout
Middle East: Egypt, Israel, Oman, Qatar, United Arab Emirates	Calculated	Calculated at Checkout
North America: Canada, Mexico	Calculated	Calculated at Checkout
South America: Argentina, Brazil, Chile, Colombia	Calculated	Calculated at Checkout
South Pacific: Australia, New Zealand	Calculated	Calculated at Checkout

Personalized Products

Personalized product orders originate from Panama City, Panama, where your products are handmade and packaged. Processing time for personalized and pre-order items may take longer, please reference the product page for more information.

For personalized products, we ship via express courier to the US, where your order is then delivered via USPS. Tracking information will be shared upon shipment from our fulfillment center in Panama, but tracking details will not update until the package enters into delivery country and into the USPS system. Please allow up to 4 days from shipment for tracking updates to appear.

Our personalized pieces are made-to-order and cannot be returned. All personalized products are final sale.

Return Process

U.S. Exchanges & Returns

If you are not completely satisfied with your online purchase, you can send it back to us for an exchange, refund, or store credit within 30 days of purchase. To be eligible for an exchange or return, the item must be unused, undamaged, and sent back with tags, in its original packaging accompanied by the sale confirmation. Currently, we offer exchanges for the same item.

All refunds will be applied to the form of payment used on the original order. Store credits will be issued in the form of an e-gift card for www.TraderBrock.com. We do not offer refunds or credit on shipping fees.

Please ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund.

We reserve the right to refuse returned merchandise that has been used, worn or altered in any way and does not meet our return policy requirements.

To return a damaged item, please contact Contact@TraderBrock.com with your order number and a
picture of the damaged product. We are unable to replace items that were purchased through our third-party vendors.

International Returns

Customers are responsible for return shipping costs. To initiate an international return, please reach out to contact@traderbrock.com.

Final Sale

Sale items, special orders, personalized or custom-made products, final sale merchandise, or products that are specified as not eligible for return in its description are final sale and cannot be returned. We do not accept returns from any pop-up shop purchases or purchases made through our third-party vendors.

Late Returns

Any item returned after 30 days from order date is not eligible for a refund.

Refunds

Returns are being delayed 2-3 weeks due to volume and additional safety precautions taken by shipping carriers and at our return center. Refunds are issued once your return has been processed and the items have been checked at our return center. Your refund will be credited to the original form of payment used. Please note that credit card refunds may take up to 10-14 business days for your bank to complete, depending on their processing times..

Questions

Please reach out to Contact@TraderBrock.com for further information or with any product concerns.

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